Member Survey Results​ 2024 Survey/Circulated March 2025

Dear Members, 

We would like to thank everyone who participated in the 2024 Member Satisfaction Survey. With 633 responses—representing 44% of our 1,431 members (830 primary plus spouses)—your feedback provides us with critical insights into what’s working well and where we can do better. 


The Good News: Several amenities are seeing improved satisfaction. The pool complex continues to shine, with strong scores in cleanliness, lifeguard service, and restroom upkeep—all performing above the industry average. Likewise, the fitness center remains one of our most used and appreciated facilities, with improvements in group class offerings, professional staff, and overall cleanliness. 


Tennis also showed notable year-over-year improvements. Court conditions, programming, and staff performance are now ranked among our strongest areas. These gains reflect both the hard work of our team and the investments made in these areas over the past year. 


Food & Beverage received mixed but directionally positive feedback. Members noted improvements in the quality and variety of offerings but also expressed concerns about service consistency, ambiance, limited hours, and the availability of healthier menu options. We recognize the importance of dining to the overall member experience and are actively addressing these areas. We are sensitive to the financial implications of a broad dining offering and are constantly balancing service hours, quality, and conditions. 


Golf Operations and Course Conditions remained stable, with strong marks for the professionalism of the Golf Shop team and the quality of service at bag drop and check-in. However, feedback on course conditions was more divided. While many noted ongoing improvements and praised maintenance during high play periods, others cited concerns with bunker quality, green speeds, and cart path conditions. 


At the same time, the survey highlighted important challenges. This was the first year we asked for feedback on Pickleball, and the results were clear: the program received the lowest satisfaction scores across all amenities. We recognize this is a growing area of interest for many members. However, due to limitations in our physical plant, sound restrictions, and other constraints, it may remain a difficult area to address fully in the near term. 



The most sobering results came in the categories of Club Governance and Financial Oversight. The strongest dissatisfaction came in areas of financial transparency, operational communication, and overall responsiveness. These concerns are taken seriously and reflect a core tension many of you noted in your comments: the challenge of investing in the Club’s future while managing rising costs. 

With Homer Allbritton's addition as our Director of Finance, we expect to see marked improvements in financial transparency, reporting, and operations going forward. 


We understand there is work to do in the area of Governance and management, and we have been diligently finding ways to engage members, hear perspectives, and communicate clearly and regularly. 


To that end, the Board and GM/COO remain focused on our four strategic pillars: 

  • Member Experience: We are committing to clearer and more frequent updates to ensure members are informed, engaged, and heard. 
  • People and Culture: We are investing in professional staff to meet member expectations within appropriate budgetary confines. 
  • Financial Responsibility: We are implementing more rigorous and transparent budgeting processes alongside long-term capital planning. 
  • Governance, Environment, and Community: We continue to evolve toward a governance model in which the Board sets strategic vision and policy, while empowering the General Manager and department leaders to manage day-to-day operations with consistency and professionalism. 


For your convenience, we have updated the governance section of the member website so that all of our communications, committee, and board materials can be shared in one location. While this is a work in progress, we hope it is received as a positive step in providing transparency into club/board activity. 


We appreciate your candor and continued support as we work to strengthen La Cumbre Country Club for the benefit of all members—now and for generations to come. 


We invite you to join us at the upcoming Town Hall on April 24, 2025, where we will present and discuss the Club’s 2024 financial results, the 2025 budget, and the capital plan for completing our remaining projects. Your engagement and input are welcome and encouraged. 


Tracy Jenkins, President, La Cumbre Country Club     Adam Zubek, GM/COO



By La Cumbre CC July 7, 2025
Governance Committee Update
By La Cumbre CC July 7, 2025
Dear La Cumbre Members, Next week, the Board will be meeting to tackle the important topic of how to fund our capital needs moving forward. As part of this due diligence, we had received an expression of interest regarding the purchase of the Club. To better understand the optionality, the Board has had additional conversations with other interested parties. The Board is actively engaged in long-range financial planning to ensure that we can sustain and elevate the Club for generations to come. As part of this process, we are exploring a wide range of funding options to support the significant capital investments our Club will need over the coming years. This includes traditional approaches like capital dues, transfer fees, assessments, and loans. In the spirit of good governance and due diligence, the Board is also gathering information about alternative funding avenues, including outside capital interest. To be clear: No decisions have been made No offers are under consideration The Board has not authorized any action toward selling the Club What has occurred are preliminary, exploratory conversations intended to fully understand what options may exist. This process is about building knowledge so that if we need to make major financial decisions in the future, we do so from a well-informed position, always with the best interest of the membership and the long-term health of the Club in mind. We understand that seeing outside individuals on the property may have raised questions, and we regret any confusion this may have caused. Our commitment remains: Transparency with our members Adherence to sound governance principles A deliberate, member-centered process We will continue to keep you informed as these discussions evolve. There will be no path forward on any major initiative without full Board consideration and member engagement. Thank you for your understanding and for your ongoing dedication to the La Cumbre community. Tracy Jenkins President, Board of Director sLa Cumbre Country Club
By La Cumbre CC May 12, 2025
Dear Members, Thank you to all who attended the recent Town Hall and Golf Course Project update meetings. Your participation and thoughtful engagement are essential as the board, management, and our committees strive to better understand how we plan for the future of La Cumbre. Over the next 45 days, the Board, Club Management, and the Finance Committee will be developing financial models that reflect the full scope of our campus-wide capital needs. These models will help inform project timing, prioritization, and funding strategies—including potential borrowing. As a reminder, any borrowing the Board recommends which exceeds $500,000 will require a member vote. In late June, the Board will hold a two-day planning retreat to review these options and map out a clear, disciplined path forward. We are committed to keeping members informed and equipped to make thoughtful decisions. We anticipate holding additional member forums to provide the needed context on these matters later this summer. If you were unable to attend the Town Hall, a recording is available HERE . We also encourage members to explore the Governance section of the member website, where you’ll find meeting minutes from all Board and committee meetings. Click the image below or HERE to view our Q1 2025 Update. Please continue to reach out with your questions, comments, and ideas. We deeply value your feedback as we work together to steward the long-term health and vitality of the Club. Warm regards, Tracy Jenkins President, Board of Directors La Cumbre Country Club
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