News from the Club President 2/22/25

Dear Members, 


Feb 22, 2025
Subject: Club Initiatives & Financial Updates 


I’d like to take a moment to update you on the work being done by the Board, our committees, and our management team to ensure La Cumbre’s long-term success.


Committee Engagement & Financial Planning 

This Wednesday, committee members participated in an All-Committee Orientation led by Adam and his team. This marks the second year of this initiative, designed to strengthen collaboration with our management team and alignment across all committees. It was so good to hear from each department head about the work they do and the goals they have for their area of the club. It was truly an impressive presentation, and we are lucky to have this talented staff. I encourage members to get to know these leaders. Link to staff here.


We recognize that many members have concerns about the club’s financial position. The Board, Adam, and I remain laser-focused on providing clarity—starting with our year-end 2024 financials and the development of a long-term capital funding plan. These challenges were not created overnight, and they will not be solved overnight, but we are actively finalizing financials and planning the next steps to position La Cumbre for a strong future. 


As I noted in my early January communication, a Capital Planning Task Force was formed to evaluate funding strategies. As part of this review, this week, our Asset Reserve Study was updated by Club Benchmarking, and the results are expected to be finalized in the next 8-10 weeks. 


Key Updates on Club Initiatives 

  • Capital Planning Task Force – Formed in mid-January, this group (Kevin Newman, Dan McGuire, and Rick Nightingale) has been developing a proposal that will be reviewed by Adam, our new Director of Finance, and me this week. We anticipate presenting it at the February Board meeting and rolling it out to members in early April. 
  • Clubhouse Renovation – Committee chairs and our contractor are finalizing detailed quotes for necessary repairs and improvements, with details expected to be shared with members by the end of March. 
  • Financial Leadership – Our new Director of Finance, Homer Allbritton, started on February 18th. His expertise will be instrumental in enhancing La Cumbre’s financial reporting, ensuring clarity for management, the Board, and members. 
  • Year-End Financials & Budget – The 2024 financials will be reviewed at the February Board meeting and posted on our website as soon as the audit is complete and our audit committee has approved them. The 2025 operating budget is also undergoing final refinements before Board review. 


Strategic Pillars & Club Development 

To ensure La Cumbre’s long-term success, we remain committed to our four strategic pillars:


  • Member Experience – The member satisfaction survey was sent out last week. Once results are compiled, we will analyze feedback and identify areas for improvement.
  • Employee Recruitment and Development – The hiring of Homer Allbritton is a key step toward professionalizing financial reporting, ensuring a clear understanding of the club’s financial strengths and obligations. 
  • Financial Responsibility – Our top priority is financial clarity and accountability. Now that Homer is on board, the Board will appoint a Treasurer and begin convening the Finance Committee in March. 
  • Governance, Environment & Sustainability – The Governance Committee met this week and began its work on these priorities:
  • Aligning by-laws and policies with best practices and California corporate governance standards.
  • Establishing a GM evaluation framework for consistency and accountability.
  • Launching a Leadership & Nominations Committee to develop a Board skills matrix and engage talented members as future leaders. 


Member Engagement & Moving Forward 

Adam and I held a Coffee Talk on February 14th, where we had a productive conversation with about 15 members. Great questions were raised, and we had an open dialogue about club issues. We plan to continue these monthly Coffee Talks as an opportunity for direct member engagement—please join us for the next one on February 28th at 9:00 am! Link to RSVP here.


Additionally, neither the Board, Adam, nor I will respond to anonymous communications. We welcome and encourage open, respectful dialogue and constructive feedback from all members—our goal is to work together to solve challenges.


Thank you for being part of this journey.


Sincerely, 


Tracy Jenkins
President, La Cumbre Country Club

Member Survey Results​ 2024 Survey/Circulated March 2025

By La Cumbre CC • April 14, 2025
Dear Members, We would like to thank everyone who participated in the 2024 Member Satisfaction Survey. With 633 responses—representing 44% of our 1,431 members (830 primary plus spouses)—your feedback provides us with critical insights into what’s working well and where we can do better. The Good News : Several amenities are seeing improved satisfaction. The pool complex continues to shine, with strong scores in cleanliness, lifeguard service, and restroom upkeep—all performing above the industry average. Likewise, the fitness center remains one of our most used and appreciated facilities, with improvements in group class offerings, professional staff, and overall cleanliness. Tennis also showed notable year-over-year improvements. Court conditions, programming, and staff performance are now ranked among our strongest areas. These gains reflect both the hard work of our team and the investments made in these areas over the past year. Food & Beverage received mixed but directionally positive feedback. Members noted improvements in the quality and variety of offerings but also expressed concerns about service consistency, ambiance, limited hours, and the availability of healthier menu options. We recognize the importance of dining to the overall member experience and are actively addressing these areas. We are sensitive to the financial implications of a broad dining offering and are constantly balancing service hours, quality, and conditions. Golf Operations and Course Conditions remained stable, with strong marks for the professionalism of the Golf Shop team and the quality of service at bag drop and check-in. However, feedback on course conditions was more divided. While many noted ongoing improvements and praised maintenance during high play periods, others cited concerns with bunker quality, green speeds, and cart path conditions. At the same time, the survey highlighted important challenges. This was the first year we asked for feedback on Pickleball, and the results were clear: the program received the lowest satisfaction scores across all amenities. We recognize this is a growing area of interest for many members. However, due to limitations in our physical plant, sound restrictions, and other constraints, it may remain a difficult area to address fully in the near term.  The most sobering results came in the categories of Club Governance and Financial Oversight . The strongest dissatisfaction came in areas of financial transparency, operational communication, and overall responsiveness. These concerns are taken seriously and reflect a core tension many of you noted in your comments: the challenge of investing in the Club’s future while managing rising costs.

Strategic Pillars

By La Cumbre CC • March 26, 2025
3/26/25

Golf Shop Deals & Promotions

By La Cumbre CC • March 17, 2025
Golf Ball Deals
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