News from the President -Happy New Years 1/13/25

Jan 13, 2025

Dear Members,

Happy New Year!

As we begin 2025, I want to share an overview of the plans and goals the Board, Management, and Members will be focusing on throughout the year. It promises to be a dynamic and productive time for our club, and your engagement and support will play a crucial role in our success.

Committee Participation: We are thrilled by the overwhelming response to our call for committee participation—over 90 members submitted expressions of interest! Thank you for your enthusiasm and willingness to contribute. While we won’t be able to accommodate everyone on committees this year, we are committed to finding other ways to utilize your talents and ensure your voices are heard. We will be reaching out to all applicants in the next couple of weeks regarding their status.

Board Orientation and Strategic Priorities: On January 16th, the Board will conduct a full-day orientation, including an in-depth “behind-the-scenes” tour of our departments and facilities. This will provide valuable context for assessing needs and prioritizing investments. During this session, we will also establish clear and achievable goals for 2025, guided by four strategic pillars:

Member Experience
People (Staff and Management)
Financial Stewardship (including capital maintenance and improvement)
Establishing Governance Best Practices

These priorities will shape our initiatives, ensuring we deliver on the expectations of our membership while maintaining the long-term sustainability of our club.

Overarching each of these initiatives is a focus on communicating clearly and timely information to members and staff.

Finance Initiatives and Capital Projects: By the end of Q1, the working groups focused on finance—specifically capital dues and golf course financing—will begin sharing results. This will enable us to initiate capital dues by mid-year and finalize plans for the golf course work, allowing us to engage contractors and secure materials.

The Renovation Committee will start small, concentrating on identifying mandatory items (e.g., roof repairs and odor mitigation) and potential enhancements. Once these priorities are clarified, we will hold forums and presentations to gather member input on how best to allocate available funds for clubhouse improvements.

Governance and Leadership Development: 2025 will see the establishment of a Board Governance Committee. This committee will review and propose by-law updates to enhance efficiency and align with best practices in club governance; facilitate committee charter development and committee composition; identify and mentor future club leaders, cultivating a diverse and talented slate of candidates for board service; and manage the General Manager/COO review process, ensuring accountability and alignment with our strategic goals.

Transparent Communication: As your president, I am committed to fostering open and timely communication. If you have questions or concerns, please don’t hesitate to reach out directly. Addressing issues promptly with facts and data helps us avoid the spread of misinformation. Let’s work together to prioritize transparency and constructive dialogue.

Looking Ahead: This year, we will lay the groundwork for 2026, when much of our campus will be under renovation. I encourage each of you to participate actively and constructively as we navigate this exciting chapter in our club’s history. Together, we can achieve our shared vision of excellence and continue building a club we are all proud to be part of.

Thank you for your ongoing support and dedication. Here’s to a successful 2025 for our club!

Warm regards,

Tracy Jenkins

Board President
La Cumbre Country Club

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Member Survey Results 2024 Survey/Circulated March 2025

By La Cumbre CC • April 14, 2025

Dear Members, We would like to thank everyone who participated in the 2024 Member Satisfaction Survey. With 633 responses—representing 44% of our 1,431 members (830 primary plus spouses)—your feedback provides us with critical insights into what’s working well and where we can do better. The Good News : Several amenities are seeing improved satisfaction. The pool complex continues to shine, with strong scores in cleanliness, lifeguard service, and restroom upkeep—all performing above the industry average. Likewise, the fitness center remains one of our most used and appreciated facilities, with improvements in group class offerings, professional staff, and overall cleanliness. Tennis also showed notable year-over-year improvements. Court conditions, programming, and staff performance are now ranked among our strongest areas. These gains reflect both the hard work of our team and the investments made in these areas over the past year. Food & Beverage received mixed but directionally positive feedback. Members noted improvements in the quality and variety of offerings but also expressed concerns about service consistency, ambiance, limited hours, and the availability of healthier menu options. We recognize the importance of dining to the overall member experience and are actively addressing these areas. We are sensitive to the financial implications of a broad dining offering and are constantly balancing service hours, quality, and conditions. Golf Operations and Course Conditions remained stable, with strong marks for the professionalism of the Golf Shop team and the quality of service at bag drop and check-in. However, feedback on course conditions was more divided. While many noted ongoing improvements and praised maintenance during high play periods, others cited concerns with bunker quality, green speeds, and cart path conditions. At the same time, the survey highlighted important challenges. This was the first year we asked for feedback on Pickleball, and the results were clear: the program received the lowest satisfaction scores across all amenities. We recognize this is a growing area of interest for many members. However, due to limitations in our physical plant, sound restrictions, and other constraints, it may remain a difficult area to address fully in the near term. The most sobering results came in the categories of Club Governance and Financial Oversight . The strongest dissatisfaction came in areas of financial transparency, operational communication, and overall responsiveness. These concerns are taken seriously and reflect a core tension many of you noted in your comments: the challenge of investing in the Club’s future while managing rising costs.